Revocation & Returns
Axol Ventures LLC
30-day return window
You have 30 days from delivery to return your ThyRed device for a full refund — no questions asked, no fine print. Pre-orders work exactly the same way.
To initiate a return, email hello@thyred.com with your order number and a one-sentence note on why. That feedback is how we improve.
What we cover
- Return shipping worldwide. We pay. You'll receive a prepaid label by email after your return request is confirmed.
- No restocking fee. Full refund to your original payment method.
- Refund timing. Issued after inspection at our return center — typically within 5–10 business days of arrival.
Return condition
Please send the device back in the original packaging with all included accessories. Returns arriving damaged or visibly used beyond reasonable inspection may be denied at our discretion — we'll contact you before making that call.
Defective on arrival
If your ThyRed arrives damaged or stops working during the 30-day window, email hello@thyred.com. We send a prepaid return label and ship a replacement the same day we receive your unit. You pay nothing.
1-year warranty
Every device includes a 1-year warranty covering manufacturing defects and device failures. We replace covered units free of charge and pay return shipping both ways. The warranty does not cover accidental damage, water damage, drops, or unauthorized modifications.
How to initiate a return or warranty claim
Email hello@thyred.com with:
- Your order number
- The name and address on the order
- A brief description of the issue (one line is fine)
We respond within one business day.